You're not you when you're a commodity.
Last week, we took a look at well-know advertisers and some of their campaigns, as well what makes great advertising.
In this second instalment, we take a look at how creativity is here to save the day, how empathy can help us gain a deeper understanding of our audiences and ourselves as well as the value of risk-taking in a safety-obsessed world.
Creativity is only way to stand out
There are many examples of ads out there that were able to stand out and be remembered many years after they were released. If not all of them, the huge majority are remembered because they were conceived in contrast with other, more conventional ads. It’s that contrast with the conventions that made them stand out.
Creativity can take many forms, but humor is the widely considered to be the fastest way to break the mold and send a message that company X isn’t like companies A,B,C and D. It takes courage because as humans, we generally do not like to stand out and want to blend in, to relate. A company with the confidence to stand out, is a company that knows itself well enough to know what makes them unique and not be afraid to communicate that message in their adverts.
Understanding of one’s audience is the only way to truly connect.
The risks taken in setting oneself on the path to stand out from one’s competitors can be mitigated by researching one's audience and gaining a deeper understanding of who they are. You need to learn about them, their fears and their aspirations. By doing so, you will gain two things: first, a direct path to forming an emotional connection with them and second, the ability to cut through the noise and send a message that they will instantly relate to.
Understanding oneself
Similarly, companies have to spend time understanding themselves and do their homework reflecting on what makes them unique, as well as combine that knowledge with that gained of studying their audience. Finding a purpose is a great place to start. A lot of companies out there have a default purpose that is uninspiring. It is necessary to dig down to what the aspirations of the business are. Every great company has clear and concise purpose and is very clear on what that is.
Armed with the tools of empathetic understanding of itself as well as its audience, any business can set itself on the path to stand out.
But I'm afraid of taking risks!
Setting oneself apart is taking a risk, no question about this. There are many examples out there of companies that alienated their audience because their messaging veered too far from what people were accustomed to. However, armed with the right tools, solid knowledge about itself and its audience, a business should be able to find a way to both stand out and not alienate the people it caters to.
Ultimately, it comes down to this choice: either one is willing to take risks and the potential reward is great, or one decides to stick with the status quo with the high probability of commoditization and increased competition, making it harder to run a successful business. Do you want to be Old Spice or Charmin?
It is also important to remember, and O'Reilly explains that in detail in his book, that the large majority of companies who have taken a leap of faith and changed their messaging for the better have seen tremendous returns. Case in point: Snickers with their ongoing "You're not you when you're hungry" campaign has seen their global sales in the first year of running the campaign increase by 15.9%.
What are examples of businesses you’ve seen taking similar risks and get results? Comment below to share your thoughts!
Giaimo x Rvltr: lessons from an instagram takeover
A report on lessons learned from a Giaimo x rvltr instagram takeover.
In our quest to find new ways to tell captivating stories, we at rvltr constantly like to experiment on a small scale, and are particularly fond of Instagram’s potential to weave written stories with imagery.
Instagram takeovers have been around for a while, but we had yet to see a well-designed takeover designed around a central theme, telling a story over a given duration. As an experiment, we thought that one of our clients could take over our account for a few days to connect them with our audience and tell such a story.
Thinking about who would be a good fit for us, we determined that our good friends at Giaimo, a young Toronto-based architecture firm with whom we share a lot of values, would be a perfect fit. They were fairly new to Instagram and did not have an established publishing strategy, so there was potential for a big upside and virtually no downside for them.
We approached Giaimo with the idea, and they agreed without hesitation. We then engineered with them a friendly takeover of our Instagram account. Over the course of a week, they shared with our audience who they are, what makes them unique and imparted their approach to design in order to make our audience more familiar with their work.
Because we believe in transparency and honesty, we gave them the keys to our account and were purposely not involved in the day-to-day running of the account over the course of that week. After initially establishing some basic parameters regarding the posts format and general content, Giaimo came up with a week-long story arc, centered around each one of their employees, weaved into the idea of scales, from the house to the nation. Each employee was in charge for a specific day and a specific scale.
Visual overview of takeover: each line represents a day/theme, with one team member in charge for the day. Day 6 was the only exception, representing the firm's philosophy as a whole.
Here’s how it unfolded:
- Day 0 was the hand-off and introduction of the take-over. This was intended to ease into the takeover and signal to our audience that something special was happening that week
- Days 1-5, each employee was responsible for the account that day. They each prepared 2-4 posts showcasing some of their ideas, personal beliefs of projects they were working on, relating to the idea of scales: house, building, street, district and city.
- Day 6 was tying it all together by presenting their concept of “AS FOUND DOMINO” which they showcased through imagery of concepts they came up with, tying it all together around the idea of working at the scale of the nation.
- Day 7 was a video recap and wrap-up of the takeover.
Over the course of that week, they posted 25 posts, both video and images integrated with captions that told a brief story of the idea conveyed through the imagery and forming a part of the whole week-long story arc. This made for a revealing series of post that took our respective audiences on a personal journey with Giaimo, in their office and their minds. They took to heart our initial idea to be authentic and transparent in the way they portrayed themselves, so that people would develop a more personal connection with the firm.
Since it was a new endeavour for both of us, we went into this with an open mind. From Giaimo’s perspective, it was a massive success, not only from a numbers perspective (more on that below), but also because they’ve learned a great deal about themselves and the way they appear to their small, but growing audience. All the while we kept an eye on Giaimo’s account statistics, in order to gauge the effect that a carefully curated posting strategy could have on their account.
Joey Giaimo, the firm’s founder and principal has this to say about the experience:
“For a relatively new Instagram startup, this takeover was a rare opportunity to connect with a larger and affiliated design community, to present not only our material but also revelateur's work from the perspective of our architectural practice. The visual distinction of Instagram combined with revelateur's photographs throughout the posts made the takeover a compatible one, with a seamless transition.
We are just past our practice's 2 year mark, and the takeover came at a time when we could compile a substantial amount of work to date and reflect on the practice's output. It was also an opportune time to be self-critical and determine if our ideas and approach to architecture were translated into the built works and the continued design process.”
In our minds, it was a tremendous success since there was a significant increase in engagement on our respective accounts throughout the week:
On Giaimo’s (@giaimo.arch) account:
They started the week with 119 followers and ended it with 178, a 66% percent increase, compared to a growth from 0 to 119 followers in 9 months since october 2016.
Over the course of that week, they went from 109 impressions (numbers of times any of their posts were seen) to 6728, a 6172% increase.
Their reach (number of unique account views) went from 20 to 546, a 2730% increase.
On Revelateur’s (@revelateur_to) account:
We started the week with slightly over 8400 followers and ended it with about 25 fewer followers, a 0.25% decrease.
We went from 8508 impressions to 36473, a 428% increase.
Our reach went from 1941 to 3493, a 225% increase.
If we strictly look at the numbers, there was clear benefits for our respective companies in doing this takeover. The stupendous engagement that Giaimo has seen has to be tempered by the fact they started with a small following so a significant boost in postings frequency and quality would bring about tremendous growth, but it is amazing to see how much organic growth can be generated with a defined strategy. For rvltr, the level of engagement was really the important metric and with our more mature account and audience, that’s really what we are focusing on, as we try to leverage our ability to reach to 8000+ people by capturing their attention.
Beyond the numbers, this takeover showed that a sustained posting strategy will yield results and that posting roughly 4 times as many posts as we would in a typical week has some value to it. What both Giaimo and ourselves realized is that it is a lot of work to put together and we particularly wanted to thank Giaimo for taking this to heart and go all the way, despite the amount of work and coordination that this represented for them. We will both go back to our normal instagram duties with a renewed sense of pride in the work we do. We were certainly inspired to up our game and start coming up with new ways of telling stories. We hope you’ll enjoy them!